Shipping policy

At Little Mountain Flowers LLC, we ensure your order is handled with the utmost care, whether it's a hand-delivered bouquet or a shipment of natural goods.

Order Processing

All orders are typically processed and prepared within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • For shipped non-perishable orders, you will receive a tracking number when the package leaves our facility.
  • For local flower deliveries, we will notify you via email with the estimated delivery window.

Peak Season Delays: During high-volume periods, processing may take longer. We will communicate any significant delays via email or a site-wide announcement banner.

Domestic Shipping (Non-Perishable Items)

This section applies only to items that can be safely shipped, such as home goods, skincare, and gifts. Fresh flowers and plants are excluded from shipping.

  • Free Shipping Offer: Please see product descriptions and our current promotions for free shipping offers.
  • Carriers: We primarily use USPS and UPS for all domestic shipments.
  • Delivery Timeframes (Estimates):
    • Standard Shipping: 5–7 business days
    • Express Shipping: 2–3 business days

Order Tracking

For all shipped orders (non-perishable goods), you will receive an email notification that includes a tracking number. Please allow 48 hours for the tracking information to update and become available.

Returns & Exchanges Policy

We want you to be absolutely delighted with your purchase. Our policy is tailored to the specific needs of both our fresh flowers and our non-perishable goods.

Non-Perishable Goods (home goods, skincare, gifts, etc.)

We accept returns for non-perishable items up to 30 days after delivery, provided the item is unused, unwashed, and in its original, sellable condition and packaging.

  • To Initiate a Return: Please email us at hello@littlemountainflowers.com with your order number and the reason for the return.
  • Return Shipping: The customer is responsible for the cost of return shipping. Please note that returns will need to be sent to the following address: PO Box 1775 Mount Vernon, WA 98273.
  • If Your Return is Accepted: We’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Refund: Once your return is received and inspected, a refund will be processed to your original method of payment for the full order amount, minus any original shipping costs.

Damaged or Incorrect Non-Perishable Items

If your shipped non-perishable order arrives damaged or you received the wrong item, please email us as soon as possible at hello@littlemountainflowers.com with your order number and clear photos of the item’s condition. We will cover the cost of return shipping and immediately work to send out a replacement item.